Digital & IT

Digital & IT

Giving your people learning opportunities to properly make the most of the technology and resources available to them is a good thing. It can help your business improve its performance through solving problems more effectively, driving traffic to the company, reducing costs and risks, and boosting economic effectiveness.

There’s a massive assumption that people in businesses and organisations today have well developed technical skills and are able to apply these in any situation. So, quite often, when it comes to developing and training people, Digital and IT skills tend to be overlooked.

Example – the average person in the UK now spends more time on digital media than they do sleeping, so the opportunity to maximise business growth through digital channels has never been stronger or more relevant. And with devices such as PCs, laptops and mobile phones being used alongside other digital media and platforms nowadays to easily, seamlessly and really effectively promote and sell products and services – it can happen pretty much at the click of a button.

Indeed, the use of technology in all it’s forms has pretty much become the norm now and has completely transformed the ways that most businesses work. 

Consequently, with relentless evolution in these sectors and the ever-present need for employers to save time or money, to efficiently manage networks or data, to sell more specifically or to be more competent with IT generally, improving these critical skills may well be a good thing to consider?

Influential companies nowadays also tend to have a few big things in common –

And this therefore often means being able to offer better products, services and solutions for their customers.

If your people are experienced in a certain type of technology or if they are able to adapt and apply their tech skills easily, then this can lead to some serious benefits for any organisation. But it’s about more than this – it’s about having a good mix of specialists and flexible generalists with some emotional intelligence, and this is where our range of Apprenticeships can help. We can enhance your people’s skills and capabilities in a variety of ways that will, in turn, enhance the performance of your organisation.

We provide you with various route options including the use of virtual learning platforms, a full reporting suite and a dedicated Programme Director for regular contact, as well as mentors and trainers from the real world. What’s not to like?

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Level 3 Award in Business Processes

This unit provides learners with an understanding of the business processes and information security requirements to support IT operations, and the IT skills and services that support business operations. The primary role of an Infrastructure Technician is to provide support to internal and external customers, helping them to be productive when using technology to do their own jobs, by using tools to problem solve and troubleshoot non-routine problems. The Infrastructure Technician sets people up on systems and provides support when they need it, rectifying issues to maintain the organisation’s productivity. Upon completion, learners studying this unit will have gained the knowledge to support the competencies of an Infrastructure Technician.

 – Support the implementation of the business strategy for IT functions within the organisation

 – Apply and promote security requirements to IT as designated by the organisation’s SOPs

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 – Communicate technical knowledge to provide first line support to the organisation.

1 Understand business processes and information security requirements that apply to IT function

2 Understand IT skills and services that support business operations

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