Digital & IT

Digital & IT

Having an effective IT support resource in your business is a no brainer. Having dedicated people to help solve day-to-day technical issues, maintain networks, and optimise system performance helps you make the most of the available technology, improve business performance and reduces external support costs.

There’s a common assumption that people in businesses and organisations today have well developed technical skills and are able to apply these in any situation. The reality is very different. Things go wrong, technology stops working, glitches appear, and frustration sets in. Having the right people with the right skills to support your teams to use technology in all its forms has pretty much become the norm now and is fundamental to the way most businesses work.

The relentless and continuing changes in the way we work, especially the unprecedented growth of hybrid and virtual working has created a growing need for IT support specialists who efficiently manage networks, control access to data and provide in-person or remote support including – 

All this means that having the right people with the right technical and professional skills to support your IT systems is critical.

If you want the in-house capability to provide IT support with a good sprinkling of emotional intelligence to boot, this is where our range of apprenticeships can help. We can enhance your people’s skills and capabilities in a variety of ways that will, in turn, enhance the performance of your organisation.


We provide you with various route options including the use of virtual learning platforms, a full reporting suite and a dedicated Programme Director for regular contact, as well as mentors and trainers from the real world. What’s not to like?

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Level 3 Award in Business Processes

This unit provides learners with an understanding of the business processes and information security requirements to support IT operations, and the IT skills and services that support business operations. The primary role of an Infrastructure Technician is to provide support to internal and external customers, helping them to be productive when using technology to do their own jobs, by using tools to problem solve and troubleshoot non-routine problems. The Infrastructure Technician sets people up on systems and provides support when they need it, rectifying issues to maintain the organisation’s productivity. Upon completion, learners studying this unit will have gained the knowledge to support the competencies of an Infrastructure Technician.

 – Support the implementation of the business strategy for IT functions within the organisation

 – Apply and promote security requirements to IT as designated by the organisation’s SOPs

 – Prioritise support to business systems based on the business strategy and SOPs

 – Communicate technical knowledge to provide first line support to the organisation.

1 Understand business processes and information security requirements that apply to IT function

2 Understand IT skills and services that support business operations

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