There’s a common assumption that people in businesses and organisations today have well developed technical skills and are able to apply these in any situation. The reality is very different. Things go wrong, technology stops working, glitches appear, and frustration sets in. Having the right people with the right skills to support your teams to use technology in all its forms has pretty much become the norm now and is fundamental to the way most businesses work.
The relentless and continuing changes in the way we work, especially the unprecedented growth of hybrid and virtual working has created a growing need for IT support specialists who efficiently manage networks, control access to data and provide in-person or remote support including –
- Diagnosing hardware and/or software faults
- Solving technical and applications problems
- Prioritising systems support tasks as they arise
- Monitoring and maintaining system performance
- Installing and configuring relevant sofware and hardware
- Supporting the roll out of upgrades, new systems or software.
All this means that having the right people with the right technical and professional skills to support your IT systems is critical.
If you want the in-house capability to provide IT support with a good sprinkling of emotional intelligence to boot, this is where our range of apprenticeships can help. We can enhance your people’s skills and capabilities in a variety of ways that will, in turn, enhance the performance of your organisation.
We provide you with various route options including the use of virtual learning platforms, a full reporting suite and a dedicated Programme Director for regular contact, as well as mentors and trainers from the real world. What’s not to like?
