This unit provides learners with an understanding of the business processes and information security requirements to support IT operations, and the IT skills and services that support business operations. The primary role of an Infrastructure Technician is to provide support to internal and external customers, helping them to be productive when using technology to do their own jobs, by using tools to problem solve and troubleshoot non-routine problems. The Infrastructure Technician sets people up on systems and provides support when they need it, rectifying issues to maintain the organisation’s productivity. Upon completion, learners studying this unit will have gained the knowledge to support the competencies of an Infrastructure Technician.
– Support the implementation of the business strategy for IT functions within the organisation
– Apply and promote security requirements to IT as designated by the organisation’s SOPs
– Prioritise support to business systems based on the business strategy and SOPs
– Communicate technical knowledge to provide first line support to the organisation.
1 Understand business processes and information security requirements that apply to IT function
2 Understand IT skills and services that support business operations