INFORMATION COMMUNICATIONS TECHNICIAN

The Art of Apprenticeships

This CompTIA aligned apprenticeship will equip you with the critical skills needed to excel in a range of IT roles with three specialisms including Support Technician, Network Technician and Digital Communications Technician.

During this programme you will learn how to:

  • Provide technical support to customers both internal and external through a range of communication channels and administer security access requirements
  • Establish and diagnose ICT problems/faults using the required troubleshooting methodology & tools
  • Install and configure relevant software and hardware as appropriate for mobile and desktop devices
  • Support the roll out of upgrades or new systems or applications

INFORMATION COMMUNICATIONS TECHNICIAN

BREAKDOWN OF ACHIEVEMENT STRATEGY

LEVEL 3

Combines online learning, virtual or classroom training and on-the-job experience to develop real world skills using innovative technology.

14 MONTHS

Taught and supported by experts followed by mentoring through to end-point assessment, completed in the last few months of the programme.

2 INTEGRATED COURSES

A tailored programme for every learner including 2 easy to follow CompTIA courses with complimentary certification.

Call Bragd now on 01173 258 676

The Art of Apprenticeships

On successful completion of your apprenticeship, you will also gain the following qualifications:

IFT+
This qualification provides the basic IT knowledge and skills needed in the digital world and provides the foundation for a future career in the IT sector

A+
This industry standard qualification gives you the skills to effectively perform help desk and IT support roles, including trouble shooting, problem solving and supporting the hybrid workforce.

You will have the option to apply for BCS membership and Professional RIT Tech registration.

INFORMATION COMMUNICATIONS TECHNICIAN

10:20:70 MEANING?

To give you the best possible apprenticeship experience, we use a 10:20:70 structure to plan your ‘o-the-job’ time as follows:

This all prepares you for a smooth transition into your end point assessment. What’s not to like?

As part of this programme we will also:

Develop you holistically as a person – building your confidence and giving you crucial career skills that will enable you to perform at your best – every time. These can include emotional intelligence, project management, effective communication and stakeholder engagement.

Our success rates talk for themselves but talk is cheap. It’s the doing that counts and we can do.

Contact the Bragd team by emailing hello@bragd.co.uk or by calling 01173 258 676 to find out more.

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The Art of Apprenticeships

Level 3 Award in Business Processes

This unit provides learners with an understanding of the business processes and information security requirements to support IT operations, and the IT skills and services that support business operations. The primary role of an Infrastructure Technician is to provide support to internal and external customers, helping them to be productive when using technology to do their own jobs, by using tools to problem solve and troubleshoot non-routine problems. The Infrastructure Technician sets people up on systems and provides support when they need it, rectifying issues to maintain the organisation’s productivity. Upon completion, learners studying this unit will have gained the knowledge to support the competencies of an Infrastructure Technician.

 – Support the implementation of the business strategy for IT functions within the organisation

 – Apply and promote security requirements to IT as designated by the organisation’s SOPs

 – Prioritise support to business systems based on the business strategy and SOPs

 – Communicate technical knowledge to provide first line support to the organisation.

1 Understand business processes and information security requirements that apply to IT function

2 Understand IT skills and services that support business operations

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