The Art of Apprenticeships

This programme is designed for those with general operational or project responsibilities or those with responsibility for leading and managing a team to deliver clearly defined outcomes.

During this programme you will learn how to:

  • Apply different leadership styles and coaching techniques to support people and improve individual performance
  • Build and manage an effective team to achieve organisational aims and objectives
  • Apply a solutions-based approach to improving business processes using Kaizen and PDCA principles as part of a work based project
  • Improve your self-awareness and emotional intelligence to better develop yourself, deal with conflict and effectively manage difficult situations.




Combines online learning, virtual or classroom training and on-the-job experience to develop real world skills using innovative technology.


Taught and supported by experts followed by mentoring through to end-point assessment, completed in the last few months of the programme.


Ten easy to follow modules teaching theory and practical applications, tailored towards the individual needs of the candidate.

Call Bragd now on 01173 258 676

The Art of Apprenticeships

This apprenticeship is ideal for those working as first line managers, assistant managers, trainee managers, senior supervisors and anyone who needs to lead people through organisational challenges such as change or performance improvement.

You will also have the opportunity to become a member of ILM and achieve the ILM Level 3 Diploma for Managers.


10:20:70 MEANING?

To give you the best possible apprenticeship experience, we use a 10:20:70 structure to plan your ‘o-the-job’ time as follows:

This all prepares you for a smooth transition into your end point assessment. What’s not to like?

As part of this programme we will also:

Develop you holistically as a person – building your confidence and giving you crucial career skills that will enable you to perform at your best – every time. These can include emotional intelligence, project management, effective communication and stakeholder engagement.

Our success rates talk for themselves but talk is cheap. It’s the doing that counts and we can do.

Contact the Bragd team by emailing or by calling 01173 258 676 to find out more.

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The Art of Apprenticeships

Level 3 Award in Business Processes

This unit provides learners with an understanding of the business processes and information security requirements to support IT operations, and the IT skills and services that support business operations. The primary role of an Infrastructure Technician is to provide support to internal and external customers, helping them to be productive when using technology to do their own jobs, by using tools to problem solve and troubleshoot non-routine problems. The Infrastructure Technician sets people up on systems and provides support when they need it, rectifying issues to maintain the organisation’s productivity. Upon completion, learners studying this unit will have gained the knowledge to support the competencies of an Infrastructure Technician.

 – Support the implementation of the business strategy for IT functions within the organisation

 – Apply and promote security requirements to IT as designated by the organisation’s SOPs

 – Prioritise support to business systems based on the business strategy and SOPs

 – Communicate technical knowledge to provide first line support to the organisation.

1 Understand business processes and information security requirements that apply to IT function

2 Understand IT skills and services that support business operations

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