Diploma in Digital Applications Support (Scotland) SCQF Level 6

The Art of Apprenticeships

This apprenticeship is designed for pople who need to use and support other people to use, a wide range of digital applications from Office 365 to multi-media and from databases to intranet sites.

During this programme apprentices will learn how to:

  • Provide technical support to customers both internal and external through a range of communication channels and administer security access requirements
  • Establish and diagnose ICT problems/faults using the required troubleshooting methodology & tools
  • Install and configure relevant software and hardware as appropriate for mobile and desktop devices
  • Support the roll out of upgrades or new systems or applications

Diploma in Digital Applications Support (Scotland) SCQF Level 6

LEVEL SCQF 6

Combines small group virtual workshops, online learning, and on-the-job skills activities to develop real world capabilities using innovative technology and bespoke platforms.

12 MONTHS

Taught and fully supported by IT experts followed by mentoring through to the achievement of your SQA Diploma, ITQ credits and the Digital Applications apprenticeship.

2 INTEGRATED COURSES

A tailored programme for every apprentice including an easy to follow Information Technology Qualification (ITQ) course.

Call Bragd now on 020 4576 0290

The Art of Apprenticeships

On successful completion of their apprenticeship, apprentices can also gain the following qualifications:

SQA DIPLOMA IN DIGITAL APPLICATIONS
You will also be awarded the SQA Diploma in Digital Applications Support (DAS)

ITQ
You will also be awarded seperate Information Technology Qualification (ITQ) credits proving your competence in using vendor specific office, data processing and multi media software

Diploma in Digital Applications Support (Scotland) SCQF Level 6

10:20:70 MEANING?

To give every apprentice the best possible apprenticeship experience, we use a 10:20:70 structure to plan their ‘off-the-job’ time as follows:

10%

Approximately 10% of the apprenticeship will be spent attending interactive, small group virtual workshops that provide an interactive ‘kick start’ to each module

20%

Roughly 20% of the programme will be structured around fully supported and directed self study as well as individual coaching and mentoring sessions

70%

This is where it gets real! Working in partnership with Bragd and their line manager, apprentices will complete a series of structured ‘skills’ activities and work-based projects where we help apprentices apply their new knowledge and skills in the real world.

This all prepares you for a smooth transition into your end point assessment. What’s not to like?

As part of this programme we will also:

Develop the apprentices’ soft skills that are essential for those working in tech’ roles. As well as the obvious technical skills, being able to communicate effectively with others, collaborate on projects, engage with stakeholders and solve problems is really important too. These crucial career skills enable apprentices to perform at their best – every time.

Our success rates talk for themselves but talk is cheap. It’s the doing that counts and we can do.

Contact the Bragd team by emailing hello@bragd.co.uk or by calling 020 4576 0290 to find out more.

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The Art of Apprenticeships

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Level 3 Diploma in Business Administration

The Level 3 Diploma in Business Administration is aimed at those who want to build on their achievements to gain greater technical and managerial skills, as well as supervising others and contributing to the wider strategy of an organisation or team. It provides the knowledge and skills to to be successful in a variety of roles such as office manager, administrative assistant and business coordinator.

ILM

Level 3 Diploma for Managers

The Level 3 Diploma for Managers is ideal for individuals who manage teams or projects and are responsible for achieving operational or departmental goals and objectives as part of their organisation’s strategy.This qualification has been developed in line with the latest management standards to support candidates undertaking a Team Leader/Supervisor apprenticeship.

ILM

Level 5 Diploma for Leaders and Managers

The Level 5 Diploma for Managers and Leaders is deal for individuals who manage teams or projects and are responsible for achieving operational or departmental goals and objectives as part of their organisation’s strategy. This qualification has been developed in line with the latest management standards to support candidates undertaking an Operations/Departmental Manager apprenticeship. 

CompTIA

CySA+

Cybersecurity Analyst (CySA+) applies behavioural analytics to the IT security field to prevent, detect and combat cybersecurity threats and improve the overall state of IT security. CySA+ provides the capabilities needed by blue team members to analyse, monitor, and protect cybersecurity resources and perform their critical role of intrusion detection and response.

CompTIA

Security+

Security+ provides a global benchmark for best practices in IT network and operational security, one of the fastest-growing fields in IT. Approval by the U.S. Department of Defense (DoD), Security+ is a global certification that validates the baseline skills necessary to improve security readiness and incident response by applying current best-practises for preventing and addressing today’s security threats.

CompTIA

Data+

CompTIA Data+ is a data analytics certification that gives professionals tasked with developing and promoting data-driven decisions the confidence to bring data analysis to life and help organisations listen to the data and make more effective critical business decisions

CompTIA

Network+

Network+ certifies the essential skills needed to confidently design, configure, manage, and troubleshoot the essential networks that businesses rely on. This certification focusses on foundational networking tools and technologies used to create secure networks and guarantee the availability of critical business information. CompTIA Network+ certifies a professional level understanding of emerging technologies including cloud and virtualization technologies

CompTIA

A+

A+ ensures help-desk technicians and IT support specialists have the skills required to successfully perform critical IT support and troubleshooting tasks. This performance-based qualification certifies foundational IT skills across a variety of devices and operating systems. A+ is the globally preferred certification for technical support and IT operational roles.

CompTIA

ITF+

IT Fundamentals (ITF+) covers a range of IT topics and provides a solid grounding in the technology concepts and practices organisations use today. It is an ideal start point for early career IT professionals who need to develop a broad understanding of IT, providing the foundation knowledge and skills for a successful career in the IT world.

Level 3 Award in Business Processes

This unit provides learners with an understanding of the business processes and information security requirements to support IT operations, and the IT skills and services that support business operations. The primary role of an Infrastructure Technician is to provide support to internal and external customers, helping them to be productive when using technology to do their own jobs, by using tools to problem solve and troubleshoot non-routine problems. The Infrastructure Technician sets people up on systems and provides support when they need it, rectifying issues to maintain the organisation’s productivity. Upon completion, learners studying this unit will have gained the knowledge to support the competencies of an Infrastructure Technician.

 – Support the implementation of the business strategy for IT functions within the organisation

 – Apply and promote security requirements to IT as designated by the organisation’s SOPs

 – Prioritise support to business systems based on the business strategy and SOPs

 – Communicate technical knowledge to provide first line support to the organisation.

1 Understand business processes and information security requirements that apply to IT function

2 Understand IT skills and services that support business operations

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